Refund policy
Should you receive an incorrect or faulty product please immediately contact us within 24 hours of receiving the product. The product needs to be returned within 30 days with return shipping label. Upon receipt of the returned product, we will assess its condition before authorizing a refund or exchange.
If you receive your product and it has been damaged during shipment, please email us at support@lelefashionstore.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly
Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure including the receipt or proof of purchase. LELE Fashion will provide you the Return address by sending you an email upon your request.
Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. LELE Fashion will not be held responsible for packages not received by us that were returned without a tracking number.
We reserve the right to accept or reject a return and refund request at sole discretion. We do not accept requests in the following circumstances:
- Return/Refund request is made after 14 days from the date of receiving the product.
- Product is used and damaged by the Customer
- Incomplete product or partial order
- Fraudulent Return/Refund request
CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on support@lelefashionstore.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lelefashionstore.com.